After-sales technical services
1) Our company implements only replacement of key components for the products sold. During the warranty period, if there is a problem caused by the quality of the product, the company will repair, replace, and return the product. For problems caused by other reasons, the company actively Assist users to solve problems to ensure that products are put into operation in a timely manner and minimize accident losses.
2) Installation and commissioning of major equipment and on-site technical services Technical experts headed by the deputy chief engineer bring their own on-site services to solve various problems of users. Site representatives for key projects.
3) After the company's products arrive at your location, the technical staff will be responsible for assisting in the installation and commissioning.
4) Actively cooperate with users to do a good job of on-site operation and maintenance management of products, and can provide users with spare parts and accessories of our products at any time at cost.
5) Adhere to the principle of quality first, customer first, and obey the user's call at any time. When on-site service is needed, our company guarantees to reply within 24 hours of receiving the user's notification and reach the scene within 24 hours. The fastest means of transportation is within 32 hours.
6) If there is a quality problem within the scope of maintenance of the equipment, the company is responsible for free maintenance and will arrive or reply within 2-5 hours after receiving the user's call.